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IT Helpdesk/Network Analyst / 5 days ago
Schaumburg, Illinois, United States
Job Description:
Job Title: IT Helpdesk/Network Analyst – 3 to 5 Years of Experience
Department: Information Systems
Reports To: Director of Information Systems
Location: Hanover Park, IL (Onsite Position)
If you enjoy teamwork, technology, a great workplace culture, and want to develop your skills to make an impact, this opportunity is for you! This is a full-time, permanent, onsite position with excellent growth opportunity.
Requirements and Qualifications:
- Bachelor’s degree in Computer Science or a related field preferred but not required.
- IT certifications such as CompTIA A+, Network+, or MCP are a plus.
- Experience with networking and server administration.
- Familiarity with ERP systems, front-end technologies (C#, CSS, React, Angular, JavaScript), and back-end development (Python, databases, API) is beneficial.
- Strong technical aptitude and problem-solving skills.
- Must be willing to travel between two locations (6 miles apart).
- Ability to use or be trained to use a scissor lift and lift up to 50 lbs.
Benefits:
Our client offers a comprehensive benefits package, including medical, dental, vision, paid vacation and holidays, short- and long-term disability, a 401K with company match, life insurance, and more!
Key Responsibilities:
Job Description:
As a Level 2 Helpdesk Analyst, you will provide technical support and troubleshooting for various software and hardware issues. You’ll play a crucial role in ensuring smooth system operations and maintaining client satisfaction.
In this role, you will be responsible for installing, managing, and supporting IT systems and networks, monitoring for and addressing security threats, and maintaining a knowledge base of solutions. You'll document and track incidents using a ticketing system, manage Active Directory services, and proactively monitor system performance. Additionally, you'll build and maintain positive client relationships, ensuring satisfaction, and provide basic technical training as needed.
Key Responsibilities:
- Install, manage, and support computer networks and IT systems.
- Use monitoring tools to analyze and detect malicious activity.
- Document and track support incidents within a ticketing system.
- Manage Active Directory services in a Microsoft Windows environment.
- Maintain a knowledge base, documenting solutions to common issues.
- Monitor system performance and proactively identify potential issues.
- Build and maintain positive relationships with clients, ensuring satisfaction.
- Provide basic technical training to clients as needed.
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L4Jobs
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