AmSurg
About Company
Patient Experience
Surgery centers across the AMSURG network work diligently to deliver an ideal experience to our patients.
More than 95 percent of AMSURG’s partnering ambulatory surgery centers participate in Press Ganey’s Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). Our centers consistently exceed the national benchmarks for “overall patient experience” and “likelihood to recommend.”
Several AMSURG ASCs have won Press Ganey’s Guardian of Excellence Award, which means they scored in the 95th percentile for patient experience, employee/physician engagement or clinical quality performance. AMSURG ASCs also regularly outperform hospital outpatient departments (HOPDs), consistently ranking in the 80th percentile in 2020—even during the COVID-19 pandemic.
Patients often can find individual centers’ Press Ganey results on their websites.