Texas Department of Motor Vehicles

About Company

ESSENTIAL DUTIES

Provides support for the agency's desktop computing environment including desktop computers, laptops, tablets, printers, scanners, and other related hardware and software.

Troubleshoots and resolves technical issues/problems with desktop computing equipment and software in response to Service Desk escalations utilizing remote control access, face-to-face, and/or phone contact with employees.

Assesses need and implements performance upgrades to desktop computing environments including installation of memory, hard drives, etc. to maximize operational longevity.

Collaborates with Service Desk, LAN/Server Administrators, Network Specialists, vendor support contacts, etc., to maintain desktop computing operations. Ensures instances of desktop equipment failure, repair, installation, and removal are documented.

Ensures desktop computers interconnect seamlessly with diverse systems including associated authentication systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

Provides support for all desktop/laptop connectivity issues including wired and wireless networking, Wi-Fi, 802.11 protocols, and cellular broadband connections.

Provides Data Transfer and backup processing for desktops/laptops, external drives, peripherals, and mobile devices while following standard procedures for backup and reimaging.

Conducts research on desktop products in support of procurement and development efforts and evaluates and recommends products for acquisition. Works with management and procurement staff to order and secure desktop computing hardware and/or software.

Assists in developing long-term strategies and capacity planning for future desktop computing needs. Develops and documents technical specifications for acquisition of desktop computing devices, other hardware, and software related products.

Provides knowledge transfer to others on use of desktop computing hardware and software.

Provides input in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. Monitors desktop performance and provides performance statistics and reports.

May travel up to 5% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.

Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.

Performs other related duties as assigned.