Help Desk Intern, Information Technology

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Help Desk Intern, Information Technology

  •   1 Job Openings
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Experience

Entry level

Employee type

Internship, Part Time

Position

Entry Level

Offer Salary

$ 19 - $ 22 /hourly

Job Description

Join BCS Financial as a Helpdesk Intern and gain real-world IT experience in a 6–9-month internship. This part-time role offers hands-on training in IT support, with exposure to Microsoft Office tools like Word, Outlook, and Excel. Ideal for junior or senior college students or recent graduates looking to kick-start their IT career. Located in Oakbrook Terrace, IL.

Essential Elements 

  • Information Technology equipment inventory management

  • Stock room reorganization and equipment management

  • Build and configure new laptops under the direction of the Manager of Network Administration

  • Field incoming help desk requests from end users via telephone and e-mail in a customer-focused manner

  • Under the direction of the Manager of Network Administration, apply diagnostic utilities to aid in troubleshooting and perform basics troubleshooting support for end users

Requirements 

Education and Certifications 

  • Bachelor's degree in computer science, networking or related degree in progress required.

  • Proficient with MS Word, MS Excel, MS PowerPoint, MS Visio preferred.

Experience  

  • Excellent communication and customer service skills.

  • Ability to follow technical instructions and track completed tasks as related to assigned projects.

Physical Requirements 

  • Must have the ability to lift 25/50 pounds regularly

Travel Required 

  • This role is hybrid and required to be in our Oakbrook Terrace, IL main office at least 2 days per week.

Skills
Problem-solving Skill Time management Skill Computer Skill Microsoft Office Operating System Computer networking Desktop support Technical support Customer support
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Published: 3 days ago