Manager, IT Operations
Manager, IT Operations
- 1 Job Openings
- 10 Views
Experience
7 - 10
Employee type
Full TimePosition
Manager
Offer Salary
$ 105,000 - $ 125,000 /annually
Job Description
We're seeking an IT Operations Manager to support and scale IT technology across our cultivation/CPG operations. You'll lead a small team to implement and maintain IT services, bridging the gap between IT and operations. The ideal candidate has strong communication skills, a manufacturing background, and project management experience.
Responsibilities
- Lead IT field service support operations across cultivation/CPG facilities.
- Provide backup support and coordination for IT issues and initiatives in retail environments as needed.
- Collaborate with construction and operations teams to implement IT systems during transitions from buildout to active operations.
- Deploy and maintain secure, scalable networking and systems infrastructure across multiple physical sites.
- Have a general understanding of networking to implement, support, service and maintain critical IT services.
- Act as a point of escalation for IT issues in cultivation/CPG facilities, ensuring timely resolution and minimal operational disruption.
- Build strong relationships with production site leadership, serving as the primary IT liaison for field operations.
- Manage and mentor a small team of Field Service Engineers and System Administrators.
- Participate in cross-functional planning and support technology-related project rollout efforts.
- Ensure infrastructure meets uptime, performance and compliance standards across highly regulated environments.
- Maintain thorough documentation of IT systems, support procedures and project timelines.
Qualifications
- Bachelor’s degree in Computer Science or related field
- 7+ years of experience in system/platform/DevOps roles with progressive responsibility
- 2+ years managing or leading IT field support or engineering team
- Strong hands-on experience with Microsoft and/or Linux environments
- Experience with these processes and/or concepts: Automation, Configuration Management, Incident Management, DevOps, Security Audits
- Self-motivated, resourceful, and innovative, with the ability to work independently or collaboratively across teams using sound judgment and common sense.
- Thrives in dynamic, fast-paced environments, such as start-ups or high-growth operations, with strong critical thinking and project ownership.
- Excellent communication and organizational skills, with the ability to lead cross-functional initiatives, manage multiple priorities, and collaborate effectively with both technical and non-technical stakeholders.
- Operates with a high level of professionalism and integrity, including dealing with confidential information
- Must understand and comply with the rules, regulations, policies, and procedures of GTI
Additional Requirements
- Must pass any and all required background checks
- Must be and remain compliant with all legal or company regulations for working in the industry
- Willingness to travel to cultivation, manufacturing, and retail sites as needed
The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.
Skills
Job Overview
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Experience
7 - 10
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Location
Chicago, Illinois, United States of America
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Offered Salary
$ 105,000 - $ 125,000 /annually
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Qualification
Manager
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Industry
IT Operations Management, Information Technology -
Date Posted
6 days ago
Green Thumb Industries (GTI)
Since 2014
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Phone
(312) 471-6720 -
Email
info@gtigrows.com
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Website
www.gtigrows.com -
Location
325 W. Huron Street, Chicago, Illinois, United States of America
