Network Engineer, Sr.

Distinguishing Characteristics

This is the second in a series of three network-related job classifications within the Information Technology job family.  Supports multiple wide area, local area, and cloud-based networks.  Assists in planning and integrating complex user network needs into existing network structure and conducts complex activities related to the network environment.  This classification may require a flexible work schedule in order to meet the needs of the department.

Duties and Responsibilities

• Designs, installs, maintains, monitors, and documents local area, wide area, and cloud-based networks.
• Assists in complex activities related to implementation, configuration, coordination, control, maintenance, troubleshooting, security, and usage monitoring of the networked environment.
• Conducts advanced diagnostics and troubleshoots network hardware components, system software and hardware. Assists in resolving more complex infrastructure problems.
• Monitors network performance capacity.  Performs upgrades to device memory, disk subsystems and other components, as required.
• Upgrades network device operating systems software.  Maintains system documentation changes and reviews documentation of other technical staff.
• Develops, recommends and implements network policies and standards and ensures adherence to approved security and disaster recovery procedures.
• Consults with department users on proper systems selection and automation designs to meet business objectives while maintaining full integration with other networks and resources.
• Gathers and documents user requirements.  Develops network designs.  Evaluates architectural, mechanical and electrical floor plans and specifications relating to network devices for new and existing facilities.
• Assists in the evaluation of vendor products in hardware, software and telecommunications equipment and recommends purchases consistent with the organizations short- and long-term objectives.
• Coordinates work performed by outside vendors and monitors vendor service level agreements (SLAs).
• Executes backup and recovery services for network devices.
• Provides or coordinates user assistance in the field or through Help Desk activities.
• Performs other job-related duties as assigned.

Minimum Requirements

Education and Experience:
Bachelor’s degree in Computer Science, Information Systems or a directly related field AND five (5) years of relevant work experience;
OR,
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:
Valid Texas Driver’s License.

Preferred:
Cisco Certified Network Professional (CCNP).
Cisco Certified Design Professional (CCDP).

Knowledge of:

• Policies, practices, procedures and terminology of assigned function.
• Federal, State, Local and County applicable laws, rules, regulations and guidelines.
• Information technology hardware, software and peripherals as related to assigned function.
• Network Operating Systems.
• Systems integration and multiple network protocols, such as TCP/IP, DHCP, DNS, and SNMP.
• Computer applications to include word processing, spreadsheets, databases and a variety of software packages.

Skill in:

• Leadership, collaboration and negotiation techniques.
• Problem-solving and decision-making.
• Installation of network hardware and software.
• Both verbal and written communication, including presentations and communicating technical issues in nontechnical language.

Ability to:

• Design, install, manage and monitor highly complex networks.
• Troubleshoot highly complex network problems.
• Work independently and efficiently as part of a team.
• Demonstrate strong customer services skills.
• Manage time well, perform multiple tasks and organize diverse activities.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public.

Work Environment & Other Information

Physical requirements include the ability to lift/carry up to 35-40 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment.  Subject to standing, sitting, walking, climbing, crawling, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting to perform the essential functions.  Subject to exposure to variations in extreme heat, cold, mechanical, fume/odor, and dust/mites.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

**Salary Based on Experience.**

Work Hours: Monday - Friday 8 am - 5 pm. Works some holidays, Works some nights, Works some weekends.

Department: Information Technology

Location: 700 Lavaca, Austin, TX

Criminal Background Check Required.

This job description is intended to be generic in nature.  It is not necessarily an exhaustive list of all duties and responsibilities.  The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.