Software Support Analyst Tier I
Software Support Analyst Tier I
- 5 Job Openings
- 28 Views
Employee type
Full TimeOffer Salary
Not Listed
Job Description
JOB TITLE: Software Support Analyst Tier I DEPARTMENT: Public Sector REPORTS TO: Support Manager JOB LOCATION: Remote TRAVEL: 5-10% travel required
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
- Build and maintain effective relationships with team members, management, in-house software developers and clients.
- Identify, troubleshoot and resolve application issues.
- Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
- Document all reported issues and task details; analyze gathered data.
- Deploy and provide training on software applications to new clients and new versions to current clients.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- High school diploma or equivalent
- Two (2) years related experience
- Must have a proficient understanding of computer and technical concepts
- Must have strong troubleshooting skills
- Must have strong verbal and written communication skills
- Ability to prioritize workload and manage multiple responsibilities effectively
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- Associate’s degree or higher from a college or university is preferred
Qualifications
Education
Required
High School or better.
Experience
Required
2 years:
IT Support/Customer Service
Related Jobs
Published:
1 week ago
Job Overview
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Location
40 Burton Hills Blvd., Suite 415 Nashville, TN 37215, Nashville, Tennessee, United States of America
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Offered Salary
Not Listed
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Date Posted
1 week ago
I3 Verticals
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Website
https://www.i3verticals.com/ -
Location
40 Burton Hills Blvd., Suite 415 Nashville, TN 37215, Nashville, Tennessee, United States of America
