Desktop Services Manager

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Desktop Services Manager

  •   1 Job Openings
  • 7 Views

Experience

5 - 7

Employee type

Full Time

Position

Experienced Professional

Offer Salary

$ 100,000 - $ 120,000 /annually

Job Description

Alera Group is hiring a Desktop Services Manager. Join a dynamic team at one of the largest U.S. brokers, offering expertise in Employee Benefits, Insurance, Retirement Plans, and Wealth Services. Founded in 2017, Alera Group combines national resources with local service. This is a great opportunity for motivated professionals!

RESPONSIBILITIES

  • Lead, supervise, and mentor a team of desktop services technicians, providing guidance on troubleshooting, software deployment, and hardware setup.

  • Oversee the deployment, maintenance, and troubleshooting of desktop hardware and software, ensuring high levels of user satisfaction.

  • Manage daily activities, performance reviews, and feedback, while ensuring timely resolution of desktop support issues.

  • Implement best practices, manage services like Active Directory and Group Policy, and ensure systems are up to date with patches and security updates.

  • Collaborate with IT security and third-party vendors for hardware procurement, security standards, and lifecycle management of desktop assets.

  • Develop and enforce desktop-related policies, procedures, and documentation, ensuring compliance with industry standards.

  • Monitor desktop support metrics, track ServiceNow tickets, and provide regular reports on service trends, performance, and resource allocation.


QUALIFICATIONS

  • 5+ years of relevant experience, including 1-2 years in a leadership or managerial role.

  • Associate or bachelor’s degree in a technology discipline

  • ITIL Foundations certification preferred, along with certifications like Network+, A+, CCNA, CHAMP, or Certified Desktop Support Technician.

  • Advanced experience in setting up and maintaining AV/conference rooms.

  • Expertise in desktop/laptop hardware/software configuration, troubleshooting, and deployment.

  • Proficient in desktop management tools like SCCM, Microsoft Intune, AutoPilot, and other endpoint management solutions.

  • Strong understanding of networking concepts, security practices, cloud technologies, Active Directory, Group Policy, and service desk systems.


BENEFITS

This job is fully remote. Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

 

Skills
Communication Skill Customer service Skill Interpersonal Skill Leadership Skill Management Skill Problem-solving Skill Time management Skill Computer Skill Troubleshooting ITIL Desktop support

Job Overview

  • Experience

    5 - 7

  • Location

    Remote Position - Deerfield, Illinois, United States of America

  • Offered Salary

    $ 100,000 - $ 120,000 /annually

  • Qualification

    Experienced Professional

  • Industry

    IT Service Management, IT Service Desk Management, Information Technology

  • Date Posted

    1 day ago

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Alera Group, Inc.

Since 2017

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