Engineer - IT Systems

 United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

This operational support position is designed to grow the candidate's knowledge of United’s best practices, Digital Technology's tools, processes and functions with oversite and mentoring from senior leaders in the Field Services organization. The role is responsible for managing all the logistics aspects of small to medium size projects that are complex, helps coordinate project plans, training, execution, ensures functionality and quality of solution, is involved in project’s Local Area Network (LAN), Wide Area Network (WAN), Voice Over IP (VOIP), Closed Circuit Television (CCTV), mobility platforms and infrastructure activities that comply with United’s IT critical infrastructure standards. The role will include interfacing between Field Services and internal/external business partners.

The successful candidate must possess excellent organization and communication skills with a strong background in project management, strong understanding of telecommunications standards and practices, and excellent customer service skills. The candidate values cultural, ethnic, gender and other individual differences in people and creates an environment of learning, valuing, encouraging and supporting differences.

Supports regional airports, customer service centers, contact centers and all other United Airlines facilities
Duties include walkthroughs, Digital Technology (DT) equipment support, preventative maintenance, mobility product support, DT infrastructure support, operational equipment and communication rooms, base location inventory management and supply storage. Creates a work environment that embraces and appreciates diversity 

Performs system maintenance/administration, diagnostics, automated imaging of PC equipment/IT Infrastructure, installation and removal of PC equipment, assist end users with troubleshooting of device performance issue
Monitors regional Digital Technology (DT) stock levels and maintains well organized warehouse
Attends regional project meetings and provides project tracking and analysis
Supports the integration of vendor tasks and tracks and reviews vendor deliverables
Coordinates activities with internal/external technology owners/service providers
Network Engineering, WAN Engineering, WiFi Engineering and Mobility Engineering 
Ensures the Main Distribution Frame (MDF) room and Intermediate Distribution Frame (IDF) conform to established enterprise/industry standards Building Industry Consulting Service International (BICSI), Electronic Industries Alliance (EIA),  Telecommunications Industry association (TIA)
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

Qualifications
Required

• Associate degree Information Technology, Computer Science or Equivalent 
   
• Certification in Low Voltage Communications
   
• Minimum of 1-3 years of IT experience
   
• Strong verbal and written communication skills
   
• Understands the expectations and requirements of both internal and external customers, acts as their advocate, and communicates transparently to build their trust and respect required. 
   
• General knowledge of LAN/WAN, routing, switching, load balancers, firewall 
   
• Aptitude for problem solving, looking beyond the obvious and not stopping at the first answer
   
• Strong level of poise in high pressure environments, first level of escalation for team members 
   
• Active commitment to self-development 
   
• Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes on a 24x7x365 basis to support the operation required. 
   
• Technical aptitude and ability to learn new technologies
   
• Knowledge of Mobility IOS/Android, Windows and LAN room
   
• F5 Load Balancing experience
   
• Must be legally authorized to work in the United States for any employer without sponsorship

Preferred

• Bachelor's degree
   
• Knowledge of Digital technology Infrastructure  (copper, fiber optic)
   
• Service Now
   
• Riverbed Optimization
   
• Thousand Eyes
   
• Knowledgeable in troubleshooting Cisco and Aruba Wireless networks
   
• Capable of configuring and troubleshooting HP Aruba and Cisco switch stacks
   
• Big Panda
   
• Netmotion
   
• HP NNMi
   
• NETIM
   
• AWS Cloud Management Console
   
• Cisco CCNA  

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT