IT Systems Administrator

IT Systems Administrator

The IT Systems Administrator for Nando’s USA will be responsible for supporting all development, upgrades, testing and implementation efforts associated with our IT Systems and POS solutions.  The position will be responsible for working closely with the business and IT Director to understand requirements and translating into technical specifications as well as adhering to sound and consistent software development methodologies and practices.  This position will also support the daily activities and longer term initiatives of the IT Department.  Like all Nandocas, the IT Systems Administrator wears many hats, seeks out any opportunities to make our company better and is an overall team player!  The essential functions of this position are mapped out below:

Essential Functions:

• Work with users in and out of the restaurants to define and evaluate IT system problems and inefficiencies that may be resolved through fixes and enhancements.
• Analyze, review, and alter POS systems, programs, and applications to increase operating efficiency or to adapt to new requirements.
• Responsible for communicating any defects to vendors and system owners and for coordinating the testing and implementation of fixes.
• Responsible for interfaces from various restaurant systems to and from POS related systems.
• Develop and execute test and quality assurance strategies and plans.
• Responsible for the development of project deliverables including: project plan, requirements document, design documents, test plan and test cases, among many others.
• Develop documentation for user-audience as systems have been modified and/or new technologies have been implemented.
• Provide technical support of the System, interfaces, and any customizations.
• Monitor support issues, ensure timely resolution plans and report progress to IT Director and involved parties
• Ensure that proper version control is strictly adhered to and operational risk is minimized accordingly.
• Monitor system status and react to issues as they arise.
• Communicate with restaurant Area Directors consistently regarding any system enhancements and/or scheduled upgrades.
• Support POS and IT system related Training as necessary.

Pride

• Meticulous: demonstrates a commitment to quality and excellence in the execution of work
• Self-motivated: initiative to undertake or continue a task or activity without prodding or supervision
• Conscientious: hardworking, diligent, and reliable
• Humility: modest and unassuming, taking pride and not praise in activities and achievements, this does not take the form of arrogance.

Family

• Courteous: respectful and considerate in manner and behavior towards others, treats others with compassion, care, and kindness
• Adaptable: work effectively within a variety of diverse situations, and with diverse individuals
• Team player: engaging, cooperative, contributing, and supportive of team members
• Willing: eager, prepared, and quick to act or respond

Courage

• Assertive: confidently communicate needs or wishes in a constructive manner
• Resilient: effectively handle stressful or pressurized situations
• Tenacious: persistent regardless of setbacks

Integrity

• Integrity: adherence to accepted principles of right and wrong, interesting in doing the right thing
• Credible: honest, trustworthy, accountable, and dependable
• Genuine: keeping everyone’s best in at heart

Nandos North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ROLE REQUIREMENTS

• Associate’s degree required, with a preference for Computer Science or related degree
• 3+ years’ related experience
• Applications background with strong technical skills in the areas of networking and operating systems
• Background in hospitality industry preferred
• Experience relating business requirements into technical specifications strongly desired
• Understanding of Oracle Hospitality and Cisco Meraki software required
• Prior networking and point of sale systems experience
• Excellent analytical and problem-solving skills
• Outstanding customer service and relationship-building skills
• Exceptional communication skills, both written and verbal
• Excellent organizational and time management skills
• Ability to meet multiple deadlines and adapt to changing priorities
• Willingness and ability to quickly learn new technologies