Product Owner, Digital Search

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Product Owner, Digital Search

  •   10 Job Openings
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Offer Salary

From $ 40,001 /annually

Job Description

This position is for Product Owner of Digital Search on the Customer Support IT team. Our team is committed to delivering amazing digital experiences for our customers, partners, and employees.


Scope of Responsibilities / Expectations

Product Vision & Strategy: Define and communicate the product vision for search experience. Set goals, priorities, and maintain product roadmap. 

User Experience & Adoption: Conduct user research to understand needs and pain points. Develop strategies to encourage user adoption and maximize usage. 

Data-Driven Backlog: Analyze user behavior, search data, and customer feedback to drive continuous improvement and innovation.  

Content Management & Quality: Closely partner with business teams to ensure quality and relevance of content and data in search. Establish governance policies and procedures. 

Product Performance: Monitor and optimize search relevance and accuracy. Monitor system performance. Define and track key performance indicators to measure product success.  

Collaboration & Communication: Work closely with marketing, sales, customer service, and IT stakeholders. Communicate effectively to gather feedback and align on product vision. 

Development: Work closely with development teams to ensure timely and accurate delivery, and anticipate and plan for risks. Participate in sprint planning and reviews. Provide clarifications and decisions promptly to keep the development process moving efficiently.  

 

Requirements

Proven track record of elevating a digital search product and experience with Coveo or similar enterprise search software is preferred. 

Experience working with cross-functional teams and managing complex stakeholder relationships. 

Proficient in using analytics tools and data-driven decision making. 

Familiarity with agile development methodologies and experience working in an agile environment. 

Exceptional communication and interpersonal skills, with the ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders. 

Detail-oriented and committed to delivering high-quality work. 

Ability to adapt to a fast-paced and changing environment. 

Experience with content management systems and/or knowledge article management is a plus. 

Salesforce platform experience is a plus. 

Coveo or similar enterprise search experience is a plus 

 

Note: Candidate must be in the Schaumburg office 1-2 days per week. 

 

#LI-MP2
#LI-HYBRD


Basic Requirements

Bachelor’s Degree with 10+ years of professional experience 

OR Master’s Degree with 8+ years of professional experience 

AND 5+ years of product management/product owner experience 

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. 


Travel Requirements

Under 10% 


Relocation Provided

None 


Position Type

Experienced 


Referral Payment Plan

No 

 

Our U.S. Benefits include: 

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits 
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


EEO Statement

 

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.  

 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. 

 

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .


 

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